1. Order Cancellation

1.1 In-Stock Orders

• You may cancel an in-stock order at no cost any time before it is dispatched.
• To cancel, contact us at info@anupamstores.com or +91 9929994251 with your order number.
• Once the order has been dispatched, it cannot be cancelled. You may refuse delivery at the time it is attempted, after which our refund process will apply, subject to applicable transport and reverse-logistics charges.

1.2 Brand-Ordered Items

• Brand-ordered items may be cancelled within 24 hours of order confirmation for a full refund of any advance paid, provided the order has not yet been placed with the brand partner.
• Once the order has been placed with the brand partner but before dispatch from their end, cancellation may be allowed at our discretion with a deduction of up to ,e.g., 15–25%] of the order value to cover handling, logistics, and brand-partner charges.
• Once the item has been dispatched by the brand partner, the order cannot be cancelled and any advance is non-refundable.

1.3 Cancellation by Us

We may cancel an order, in whole or in part, in any of the following circumstances:

• The product is out of stock at our brand partner and not expected to be replenished within a reasonable time
• The delivery address is outside our serviceable area
• Errors in pricing, product information, or stock data
• Suspected fraud or violation of our Terms
• Inability to verify your identity, address, or payment details

In all such cases, any amount paid will be refunded in full.

2. Returns

2.1 In-Stock Items

You may request a return of an in-stock item within 7 days of delivery, provided that:

• The product is unused, in original unassembled condition (or returned in its original assembled condition if assembled by our team and the return is initiated within 48 hours of delivery)
• The product is free of stains, scratches, damage, or marks
• All original packaging, fittings, hardware, accessories, manuals, and warranty cards are intact
• The original invoice is presented
• The return reason qualifies under this Policy

2.2 Brand-Ordered Items

Brand-ordered items are sourced from our brand partners specifically against your order. These items are non-returnable on grounds of change of mind, but are eligible for replacement or refund where there is delivery damage, a manufacturing defect, or a wrong product supplied.

2.3 Non-Returnable Items

The following items are non-returnable except in cases of delivery damage or manufacturing defect:

• Mattresses, pillows, cushions, and bedding once unwrapped or used, on grounds of hygiene
• Items marked as “Clearance”, “Final Sale”, “Floor Model”, “Display”, or “As Is”
• Furniture that has been used, modified, repaired, or refinished by anyone other than authorised service personnel
• Damage caused by misuse, neglect, accidents, pets, pests, sunlight, moisture, or improper cleaning
• Gift cards, vouchers, and complimentary items

3. Damage, Defect, or Wrong Product

3.1 Inspection at Delivery

Furniture must be inspected at the time of delivery, in the presence of our delivery team, before signing the delivery note. Please check for:

• Visible damage to packaging, frame, polish, or upholstery
• Scratches, dents, chips, cracks, or stains
• Correct model, colour, finish, fabric, and dimensions
• Completeness of all parts, fittings, hardware, accessories, and warranty cards

If any issue is found, mark it clearly on the delivery note and inform our team on the spot. Once the delivery note is signed without remarks, the product is deemed to have been received in good condition, except for hidden manufacturing defects discoverable on use.

3.2 Reporting a Defect or Damage

• For damage visible at delivery: refuse the delivery or have it noted on the delivery slip, and inform us within 24 hours.
• For hidden manufacturing defects: notify us within 48 hours of delivery with the order number, photographs of the issue, and a brief description.
• Write to info@anupamstores.com or call +91 9929994251. We will coordinate with the relevant brand or manufacturer and arrange inspection, repair, replacement, or refund as appropriate under the applicable warranty terms.

4. Replacement and Repair

Where a product is found to be damaged in transit, defective, or different from what was ordered:

• We will, in coordination with the relevant brand or manufacturer where applicable, arrange repair on site, replacement, or refund
• Repair is often the preferred and faster route for minor finish or hardware issues, especially under brand-supplied warranty
• If a replacement of the same model is not available from the brand partner, we will offer an equivalent piece of equal value or process a refund

5. How to Initiate a Return or Claim

1. Contact us within the applicable window at info@anupamstores.com or +91 9929994251 with your order number and details.
2. Share clear photographs of the product, packaging, and any visible issue.
3. Our team will review your request and respond within 48 working hours with the next steps. For warranty-related issues, we will coordinate with the relevant brand or manufacturer.
4. If a pickup is approved, our team will schedule and coordinate it. Please keep the product in its original packaging where possible.
5. Once the product is received and inspected, we will confirm whether the refund, replacement, or repair has been approved.

6. Refunds

6.1 Refund Timeline

Once a return is approved and the product is received and inspected, refunds are processed within 7 to 10 business days as follows:

• Prepaid orders: refunded to the original payment method used at the time of purchase.
• Cash payments or Cash on Delivery: refunded to the bank account or UPI ID provided by you, after verification.
• EMI orders: refund will be processed in line with the terms of the finance partner; interest already charged or instalments already paid are governed by the finance partner’s policy.

Bank or payment-gateway processing times may add an additional 3 to 5 business days for the credit to reflect.

6.2 Charges Deducted from Refund

The following charges may be deducted from the refund amount, where applicable:

• Two-way transport and reverse-logistics cost for non-defective returns
• A restocking fee of up to ,e.g., 10–15% of the product value for non-defective returns
• Cost of any missing parts, accessories, or damage observed during inspection
• Installation or assembly charges already incurred

7. Failed Deliveries and Refused Orders

If a delivery fails because of an incorrect address, the recipient being unavailable after multiple attempts, doorway or staircase clearance issues, refusal at the doorstep without a valid reason, or repeated rescheduling, the order will be returned to us. In such cases:

• For prepaid orders, applicable transport, handling, and reverse-logistics charges may be deducted before refund
• For Cash on Delivery orders, repeated failed deliveries may result in suspension of COD privileges on the account
• For brand-ordered items, charges levied by the brand partner for failed delivery may be passed on to the customer

8. Contact for Returns and Refunds

Write to info@anupamstores.com or call +91 9929994251 between 10 am to 10 pm, Monday to Saturday. Please keep your order number ready.